FAQ | Pheasant Run Apartments

What leasing options are available?

​Our standard lease term is 12 months, but longer and shorter options may be available. Call our Leasing Office for details on currently available lease terms.

Do I need a lease guarantor?

​A lease guarantor is considered at the discretion of the manager after review of the application

Do you offer co-living with individual leases?

​​We do not offer co-living or individual leases (by-the-bed, such as found in student housing) at this time. 

What are your application/screening requirements?

​We use an application screening service that gives a score that determines whether an application is approved. The score results from an analysis of varied information in the credit report, application, and previous rental history.

Can I apply online?

Absolutely! Our online application can be found on our website, just click on the Apply tab.at www.yourpheasantrun.com

Is there an application fee?

Yes, we do have an application fee of $60.00 per applicant. *Fee subject to change

How much is the security deposit and is any of it refundable?

​There is a $500.00 deposit due at the time of application. This $500.00 is fully refundable if the application is not approved or if the application is cancelled within 48 hours of approval. This deposit is applied to your security deposit. The security deposit will be either $500.00 or a full month's rent, determined by your application screening results.

Do I have to pay first & last month's rent?

​You will pay a security deposit and first month's rent at move-in. Last month's rent is not paid in advance.

When is rent due and how can I pay my rent? What forms of payment are acceptable?

​Rent is due on the 1st of each month. Rent is paid online. We accept payments through your checking account (no fee), or with a debit or credit card (fees may apply).

Is there a late fee for overdue payments? Is there a grace period?

​There is a $50.00 late fee if rent is not received by the 3rd of each month.

Are utilities included?

​Heat and hot water are included. Select apartments also include gas cooking.

Are there any other costs not included in the rent?

​There is a monthly water/sewer/trash fee of $15.00 - 40.00 based on apartment size.

Is renter's insurance required? (Add details, how much, what kind.)

​Yes, we do require renter's insurance. A minimum of $100,000 in limited liability coverage required. Proof of policy must be provided to the leasing office prior to move in.

What happens if I need to move out before my lease expires?

​You are responsible through the end of your lease. Lease breaks are handled individually.

Can the apartment be sublet or listed on Airbnb or VRBO?

No, we do not allow subletting or listing on short-term rental sites like Airbnb or VRBO.

What are the occupancy guidelines?

​Maximum occupancy is one resident per studio, two residents per one bedroom, two residents of non-familial status per two-bedroom or four residents of familial status per two-bedroom.

What are hours of the leasing office?

​Leasing Center hours are 9 AM - 6 PM, Monday - Friday, 10 AM - 4 PM, Saturday, and Closed Sunday.

What are the hours for the clubhouse?

The clubhouse is open 9 AM - 6 PM, Monday - Friday, 10 AM - 4 PM, Saturday, and Closed Sunday.

What are the hours for the fitness center?

The fitness is open 24/7 for your convenience — come on by for a workout.

What are the hours for the pool?

The pool is open 9 AM - 8 PM Memorial Day weekend through Labor Day.​

What are the hours for the laundry facilities?

For your convenience, the laundry facilities are open 24/7. 

Do you offer valet trash service and/or recycling?

No, we do not offer valet trash removal services; however, dumpsters and recycling containers are conveniently located throughout the community.

Do you have free internet/WiFi and cable? (Where is it available? Who is the provider?)

Free WiFi is available in our clubhouse. Apartments are cable ready, and Xfinity is a local internet/cable provider. Residents are responsible for their cable/internet services. 

Do you have package lockers/how do I get my packages?

​Deliveries/packages can be sent directly to the Leasing Office if you will not be home at the time of delivery.

Is additional storage available?

No, we do not have extra storage available for residents at this time.

How do I reserve community amenities?

​You can submit a reservation request online on the Resident Portal.

What security features does this property offer?

​Buildings are limited access, requiring a key or to be buzzed in.

Does this community have a pest control service?

Yes, monthly preventative maintenance.​ Report any insect activity to the management immediately.​

Do you have BBQ grills? What kind of grills do you have?

​Yes. Charcoal Grills and picnic tables are available near our playground.

Are concierge services available?

We do not have concierge services; however, our staff is happy to answer questions and help you with what we can.

Does the community have bicycle racks?

Yes, we do. 

I have a noise complaint. Who do I contact?

Please contact the Leasing Office for help in resolving noise complaints. 

What is the smoking policy?

Smoking is allowed, however, we do have non-smoking buildings available as well. 

I have a maintenance/emergency maintenance issue; who do I contact?

For emergency maintenance, we have a 24-hour answering service that can be reached by calling our Leasing Office at 603-888-7300. For non-emergency maintenance issues, you can make maintenance requests through the Resident Portal, or by contacting the Leasing Office.

Do you allow pets? What is the pet policy?

​Yes, we are a pet-friendly community. Indoor cats are permitted. Max of 2 pets per apt - 2 cats or 1 dog and 1 cat. The monthly pet rent per cat is $40.00. Additional restrictions apply and will be explained during the leasing process. Dogs of non-aggressive breeds are permitted in certain apartment homes. There is a maximum of one dog per apartment home. The monthly pet rent for a dog is $50.00 per month. Additional restrictions apply and will be explained during the leasing process. This policy is subject to change without notice.

What is the parking situation? What about guest parking?

Parking is unassigned by permit only. One vehicle per leaseholder is permitted, for a maximum of 2 vehicles per apartment. There are no fees for parking. 

​Parking is unassigned. We have visitor parking lots available for guests.

What is the policy for snow removal?

All vehicles must be moved by 9 AM the morning after any snowstorm that accumulates two or more inches of snow.

Are there building quiet hours?

Yes, we do have quiet hours from 9:00 PM to 8:00 AM.  Please be considerate of your neighbors. 

What decorations or changes to the apartment are prohibited?

​Residents may not apply wallpaper (or other adhesives), decorate/attach anything to the ceiling, doors, cabinets, or appliances. Painting is permitted only with prior management permission and must be returned to the original color prior to moving out.

Are there fees for using the common spaces?

​There are no fees for any outdoor amenities. There is a $200.00 fee to reserve the Great Room for a private event.

Are there restrictions for what can be put on balconies and patios?

​Only outdoor furniture and potted plants are permitted on patios and balconies. Charcoal and gas grills are not permitted. Nothing may be mounted to the balcony/patio railings.

What is the procedure for moving out?

Move-In: Please stop in the Leasing Office to pick up your keys. Move-Out: We require a 60-day notice to vacate. On your move-out day, please return your keys to the office by noon. 

Are washers and dryers available? Are they in the apartment?

​Only our townhomes include a washer and dryer. The rest of our community has shared laundry rooms conveniently located in each building.

Do apartments have dishwashers?

​Yes. All one- and two-bedroom apartments include dishwashers. Studio apartments do not include dishwashers.

What appliances are in the apartment? Are the stoves gas or electric?

Apartment kitchens come equipped with a refrigerator, stove, and dishwasher. Stoves on Silver Drive are gas. Stoves on Danforth Road are electric. Sinks have garbage disposals, with the exception of our studio apartments, which do not. 

Is there a bathtub or just a shower? Are they together or separate?

​There is a tub/shower combo in each apartment.

Do these apartments have built-in USB outlets?

No, just regular outlets here. 

Is there air conditioning?

Yes, one air conditioning unit is provided for each home. 

When were these apartments built? Have there been any renovations?

​Pheasant Run was built in 1970. We are continually making renovations and improvements to our community!

Is there public transportation nearby? What stop is closest?

​The Nashua Transit System bus route stops within walking distance of the community.

Are you near any transportation routes? Which ones?

Yes, we are — Route 3 is less than a mile from our community. 

What school district serves the community? What public schools are in the area?

​We are in the Nashua School District; Schools include Sunset Heights Elementary School, Elm Street Middle School, and Nashua South High School.

How much traffic is there in the area? Are there any times during day/night that it is heavy?

​We are conveniently located in the retail district of Nashua, just across the street from the Pheasant Lane Mall. Traffic throughout the week is light but can get heavier on weekends and holidays.